COVID 19 Update

At Oakhill, our first priority is the physical and psychological safety of our clients, staff and contractors. So we want to make sure you know what we’re doing to make sure everyone stays safe.

All of our offices are open. Each of our service providers are deciding on their own when and how they will transition back to in-person sessions.

We are following the WorksafeBC four level protection plan.

First Level Protection – Elimination

Clients are encouraged to access telehealth whenever possible. Oakhill has access to video and telephone technology so we can continue to provide these services until further notice.

Second Level Protection – Engineering Controls

For all offices – ONLY two service providers will be permitted at any given time. In Abbotsford, a maximum of two service providers PER FLOOR will be permitted. For this plan, the Abbotsford office upstairs and the Abbotsford office downstairs are considered two separate locations as they have separate entry ways.

For each location, service providers will be required to schedule their clients either on the hour or the half hour. This prevents any two client groups from being in the waiting area at any given time.

A COVID 19 informed consent document has been created for Oakhill Counselling as well. If you prefer in person counselling, you will be asked to read, initial and sign this so you are aware of the risks of in person counselling.

Hand Sanitizer and hand soap is available in each office for use. Please use it as frequently as needed or routinely wash your hands with soap and water as per health guidelines.

We also ask that clients wait in their vehicles in the parking lot or out front to avoid exposure in the waiting room. Providers will get you at the appointed time or you can enter the building at the start of your appointment time.

For providers using the Abbotsford upstairs offices, clients may enter through the front door off James Street. For providers using the Abbotsford office downstairs, clients may enter and exit through the doorway into the carport at the back of the office. Please ask your service provider which door to access the building through.

Payment for sessions can be made by e-transfer or debit/credit machine. Please note however that our debit/credit does not have touchless capability.

For couples and/or family counselling, only member from the same “social pod” will be permitted until further notice.

Third Level Protection – Administrative Controls

Offices and common touch points are wiped down throughout the day and at the end of the day (doorknobs, chairs, etc).

In Chilliwack and Maple Ridge, when sessions are completed, clients may exit through the back door to minimize any potential contacts with those in the waiting areas.

Fourth Level Protection – Personal Protective Equipment

Masks can be worn during sessions if you or your service provider are concerned about safety OR discuss maintaining telephonic/video sessions for the foreseeable future.

If you are requesting services through an Employee Assistance Program, please be aware that some EAP Services are NOT allowing in person sessions at this time. Please be sure to speak to them directly if you have any questions or concerns and be sure to ask to see someone at Oakhill Counselling!

We take your physical and psychological safety seriously. If you have any questions about the above, please don’t hesitate to contact the admin office at 604-850-3774.

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